General terms and conditions (hereinafter, the Website) is a website owned by Doxel Petcare, S.L., hereinafter, THE OWNER, with CIF/NIF no.: B88625652 and registered office at: Calle Fernando el Santo 27, 2-A, C.P. 28010 - Madrid (Madrid).

The access, reproduction and use of the services of the Web requires the prior acceptance of the Conditions of Use in force at all times; THE OWNER reserves the right to modify these Conditions when it deems appropriate, by publishing the new text on the Web. It is the responsibility of the user to know the Conditions of Use before accessing the products and services of the Web; if you do not agree with them, please refrain from using it.


The Website is a work composed of various integrated and inseparable elements (text, illustrations, photographs, animated images, videos, computer programs, including the html codes of the website, etc.), the Intellectual Property of which belongs to THE OWNER, except for those materials obtained under licence from third parties.

THE OWNER and its licensors retain at all times the Intellectual Property on the Website and on the different elements that compose it, individually considered, in all copies that are made (whatever the medium in which they are incorporated), granting them only the rights of use described below. Any right not expressly granted is understood to be reserved.

In addition to the above, THE OWNER is responsible for the selection, design of the structure and layout of the contents of the Website, as well as for taking the initiative and assuming the risk of making the substantial investments aimed at obtaining, digitalising and presenting the same, thus corresponding to the protection that Article 12 and Title VIII of Book II of the Intellectual Property Law may grant over the Website, considered as a database.

THE OWNER is also the sole owner of the design and graphic image of the Website, and reserves the right to take any legal action that may correspond to it against persons who imitate or make unfair use of the same.


It is permitted to:

  • Browsing the Website, i.e. accessing and viewing the same on a device, with any temporary or accessory reproduction being authorised, provided that the same is not vuluntary and forms an integral and essential part of the technological process of transmission. Browsing certain sections of the website requires prior registration.
  • Benefit (after registration), of the services and advantages provided by THE OWNER through the Website to its users, under the conditions expressly indicated in the different sections.

It is strictly prohibited to:

  • Any operations with respect to the Web, its contents, downloaded products and copies of all of them that are contrary to the Law, good customs and good faith.
  • Any use outside the personal and private sphere, especially those for commercial or professional purposes, including the sending of advertising or messages and the collection and processing of data from third parties.
  • Any type of extraction, public communication and/or transmission, in whole or in part, by any means, outside the private sphere of permitted use and, in particular, their incorporation into any other work, including web pages, collections or databases. Exceptions to this prohibition are the publication in the media of downloadable materials from the Press Room section.
  • The removal, concealment or falsification of the notices and warnings about the Intellectual or Industrial Property of the Website or of any of the products provided through the same.
  • The operations and activities expressly prohibited in any other sections of these General Conditions and, in general, any that may harm the normal operation of the Website, other users or any third party.


  • The establishment of links and hyperlinks to the Web from other pages or websites is authorised, provided that they are not made in a way that damages the public and brand image of THE OWNER, of the Web or of any of the persons and products referred to therein. In the establishment of links to the Website, the use of techniques that imply confusion about the identity and ownership of the contents, such as framing or others, is expressly prohibited.
  • The establishment of links from pages or websites whose contents promote or advocate, directly or indirectly, any kind of violence, discrimination, pornography or illegal activity is prohibited. Likewise, the establishment of links for commercial purposes is expressly prohibited.

In the creation of links, the use of elements extracted from the Website is expressly prohibited without the prior and express consent of THE OWNER.

In no case may it be understood that links to the Web from pages or websites of third parties imply relations of the OWNER with the owners of these, nor imply any endorsement, sponsorship or recommendation of the OWNER on them, so that the OWNER will not be responsible in absolute respect of its content and legality.


As a client or user of the Website, you undertake to make appropriate use of the content and services offered through the Website and not to use them for:

  • Engaging in activities that are unlawful, illegal or contrary to good faith and public order.
  • Disseminate content or propaganda of a racist, xenophobic, pornographic, terrorist or human rights nature.
  • Causing damage to the physical and logical systems of the OWNER, its suppliers or third parties, introducing or spreading computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage.
  • Disseminate content that is detrimental to the image and reputation of the OWNER or third parties.
  • Violate the rights of Intellectual Property, Industrial, image, honour or others that correspond to the OWNER or third parties.

THE OWNER shall have full freedom to decide whether the contributions and messages are finally published on the Website or not, and shall be entitled to remove them whenever it deems appropriate.

Infringement of any of the rules contained in these Terms of Use and, in particular, of the provisions of this clause, shall entitle THE OWNER to immediately terminate your membership as a user or subscriber of the Website.


The payment methods accepted in the online shop are:

  • Credit card
  • Paypal


The shipping methods available in the online shop are:

  • Free shipping


The delivery time for deliveries made by your online shop is: from the day after the order is placed - 2 working days.


Based on the provisions of art. 103 of the General Law for the Defence of Consumers and Users, the right of withdrawal is excluded due to the following reason:

  • Service already started and loss of the right of withdrawal once it has been fully executed.
  • Sealed products not suitable for return due to hygiene reasons, which can be unsealed after delivery.


(You should only complete and send this form if you wish to withdraw from the contract or service contracted).

  • Attn: (here you should insert the name of the company, full address and, if available, the telephone, fax and e-mail number):
  • I/We hereby inform you(*) that I/We hereby withdraw from my/our(*) contract for the sale of the following good/provision of the following service(*).
  • Ordered on/submitted on(*).
  • Name and address of the consumer(s) and user(s).
  • Date and signature of the consumer(s) and user(s).


To request an exchange of a product, the customer must contact customer service within the time limit for returns, except in cases of force majeure - contact after receipt of the order.

In the event that the product to be exchanged has a higher price than the one previously purchased, the customer must pay the difference in value. If, on the other hand, the new product has a lower price than the previously purchased one, the difference in value will not be refunded in cash, but in the form of a gift voucher to be used on the next purchase.

To manage any type of return or exchange of products purchased on the customer should contact our Customer Service.

The customer must indicate the order number and we will tell you exactly all the steps to follow. We also inform you that we will not accept changes or returns that have not been previously communicated through the indicated channels.


The customer or user may cancel their order, provided that it has not left our warehouses. In this case, he/she should contact the OWNER by e-mail at or through the Customer Service channels, providing his/her identification data and order reference number.

ulIn the event of cancellations, the amounts previously paid by the user or customer will be refunded by the same means used for the initial transaction.ul


The customer may cancel the order free of charge and without giving any reason, and should contact customer service as soon as possible by telephone: 660 493 753, or via the following email address:, whose opening hours are: Monday to Thursday 09:00 - 18.00 and Friday 09:00 - 15:00.

If the order has not left our warehouse, we will cancel it without any problem, but if the order is already on its way, we will have to wait to receive it back and once we have confirmed receipt of the order, we will refund the amount of the product minus the shipping costs and the refund will be carried in the same form of payment used in the purchase.


The personal information or data you provide will be processed in accordance with the provisions of the Privacy Policy. By using this website, you consent to the processing of such information and data and declare that all the information or data you provide us with are true and correspond to reality.


THE OWNER reserves the right to make, without prior notice, the modifications it deems appropriate on the Web, being able to change, delete or add both the contents and services provided through the same, as well as the way in which they are presented or located.

Although THE OWNER will make its best efforts to keep the information contained on the Website updated and free of errors, it does not offer any guarantee as to its accuracy and up-to-dateness. Nor is it guaranteed to obtain any specific result or purpose, so that access to and use of the Web, is the sole responsibility of users and customers.


THE OWNER will pursue the breach of these Terms of Use, as well as any improper use of the Website or its contents, infringements of the rights that correspond to it or its licensors, especially those of Intellectual and Industrial Property, exercising all actions, civil and criminal, which may correspond to it in Law.


Furthermore, under the terms of Article 14 of EU Regulation 524/2013 on consumer dispute resolution, a direct link to the online dispute resolution platform is provided:


For any controversy or conflict that may arise, derived from these terms or conditions, Spanish Law will be applicable. The resolution of legal disputes shall be subject to the jurisdiction of the Courts and Tribunals of the domicile of the user or customer.