Purchasing policy


  • Proprietor: Doxel Petcare, S.L.
  • Registered Office: Calle Fernando el Santo 27, 2-A. - 28010 - Madrid (Madrid)
  • CIF/NIF: B88625652
  • Public Register: Registered in the Mercantile Register of Madrid, Volume 40339, Folio 91, Section 8, Page M716621, 1st entry.
  • Telephone: 918138179
  • E-mail: info@doxel.co



By means of the present text we make available to all users and clients the conditions of use and registration that are applicable to our online services platform www.doxel.co and to the services we provide, reflecting all the rights and obligations of the parties.

All users who visit or access our platform and/or use any of the services that we make available, accept the conditions of use and privacy policy, as well as the different modifications and/or additional legal texts that may be included in the future. If you do not agree with any of the conditions, you can unsubscribe from the service at any time or, if you are not a registered user, leave the platform.

In addition to these conditions, each of the services provided may be regulated by specific conditions of use and registration, and in any case it is compulsory for the user to expressly accept them before using and/or contracting them.





Any user, provided that they are over 18 years of age and have sufficient power of attorney in the case of acting in the name and on behalf of a third party, whether natural or legal person, can register on our platform.

To do so, simply access the form provided for this purpose, enter the requested data and accept the conditions of use and registration, as well as the privacy policy that will govern the relationship between the user and the provider.

Using the username and password entered during the registration process, the user will be able to access the platform to contract and manage their services and information, as well as complete their user profile.





In accordance with the provisions of article 23 et seq. of Law 34/2002 on information society services and electronic commerce, contracts entered into electronically shall produce all the effects provided for by the legal system, provided that the consent of both parties is given and can be accredited.

For these purposes, it shall be understood that the completion of all the phases of the registration process and, where applicable, the payment of the corresponding economic amount, necessarily implies the provision of the express consent required for the contracting of the service.

Likewise, and in accordance with the provisions of article 27 of Law 34/2002 on information society services and electronic commerce, all information relating to the contracting procedure is made available to users prior to the start of the contracting procedure.

The contracting conditions indicated below are directly applicable to the contracting of all the services made available through the web portal www.doxel.co, unless expressly stated otherwise.


The procedure for contracting services is carried out completely electronically through our platform, without the physical presence of the parties and/or external physical transaction at any time.

Any person with Internet access can carry out the contracting process, with the only prerequisite of having registered as a user, which is essential in order to start the contracting procedure.

The phases of the procurement procedure are visible to users throughout the entire procurement procedure. Three phases can be distinguished:

  • User identification.
  • Selection of the service and method of payment.
  • Confirmation of service.

The user only has to select the service he/she wishes to purchase and click on the purchase button provided for this purpose. This will start the contracting procedure, which will always follow the steps indicated above for all the services available.

Once the service, quantity, applicable taxes, total price and means of payment have been selected, the platform will show the user a summary of the contracting process, together with the applicable contracting conditions, which in any case must be expressly accepted by the user in order to continue the contracting process.

Once the acceptance box of the contracting conditions has been ticked, if any of the electronic payment methods have been selected, the user will be directly redirected to the corresponding external payment platform to make the payment, without www.doxel.co being able to access the user's credit card and/or payment system data at any time.

The security of the payment procedure is guaranteed by the financial institution.

Once the contracting of the service has been completed, a summary screen of the contracting process will be displayed.

If payment by credit card has been selected, this will be carried out through the bank's POS, a platform that is completely unrelated and independent of the Provider.

Within a maximum period of 24 hours, the service contracting party will receive an e-mail containing all the information relating to the contracted service. This document is the confirmation that the contract has been successfully completed, being valid as a means of accreditation for any type of claim, as long as the corresponding proof of payment is attached.

The provider informs the user that all contracts made will be registered in a file for the control and management of contracts, in which, together with the information on the services contracted, additional information will be included to guarantee security and evidence of the correct performance of the procedure.


In accordance with the provisions of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, together with article 45 of Law 7/1996, on Retail Trade, the user has the right to withdraw from the contract within 14 calendar days from the time the service has been contracted.

To exercise the right of withdrawal, the user must simply request it in writing to any of the addresses mentioned below, expressly indicating his/her request to exercise the right of withdrawal:

  • Postal Address: Calle Fernando el Santo 27, 2-A. - 28010 - Madrid (Madrid)
  • E-mail: info@doxel.co

In any event, it is for the consumer and user to prove that he has exercised his right of withdrawal in accordance with the provisions of this Chapter.

Once we have received the request to exercise the right of withdrawal, we will refund the amount paid (without in any case including the shipping and handling costs that may have been paid initially) within a maximum period of 30 days from the time of receipt of the withdrawal and always through the means used to pay for the service, or failing that by bank transfer.

The exercise of the right of withdrawal requires at all times that the user has not consumed or enjoyed any of the contracted services. In the event that any of these services have been consumed, it will not be possible to exercise the right of withdrawal.




The user undertakes during the term of this contract to:

  • Not to use the platform or any of its components to develop timesharing operations, to become a provider of software application services insofar as they are aimed at enabling third parties to access the platform or any of its components, through rental operations, administrative services or any other similar services, by sharing them or making them available to third parties.
  • Not to subject the platform or any of its elements to activities aimed, directly or indirectly, at the decompilation of its software, which imply its subjection to operations of a reverse nature to those that determined its construction or which, ultimately, constitute or may constitute reverse engineering, decompilation or disassembly operations. None of the sections of this contract may be understood as authorising access to the platform's source code.
  • Not to publish the platform, nor use it as a system for the management and exchange of information and/or documentation that is illegal, contrary to morality or public order, contrary to copyright and/or industrial property rights.
  • Not to subject the platform to workloads aimed at destabilising it, including denial of service attacks (DDoS) or similar situations. In the event that this type of situation is detected, the agreed service level will not be applicable, being considered an emergency situation, and Doxel Petcare, S.L. will not assume any responsibility for the lack of availability of the service.
  • Not to carry out acts of reverse engineering, take requirements and other activities aimed at developing an online platform identical or similar to the one made available by www.doxel.co, as this activity may be considered an act of unfair competition and infringement of the intellectual and industrial property rights that the provider holds over the platform.
  • Not to translate, adapt, improve, transform, modify or correct the platform or any of the elements that comprise it, and may not incorporate it into other software or portals of its own or provided by third parties.
  • Not to remove, delete, alter, manipulate or in any way modify any notes, legends, indications or symbols that the provider, as the legitimate holder of the rights, incorporates into its intellectual or industrial property properties (such as, for example, copyright, ©, ® and TM, etc.) either on the platform itself or in the associated material.
  • Accept that www.doxel.co may place contextualised or non-contextualised advertising on the website.
  • Pay the financial amounts expressly indicated in this contract in due time and form.
  • Inform the provider of any event or situation that may have occurred that could jeopardise the security of access by authorised users.
  • Forcing bugs or looking for security loopholes in the platform is prohibited.



We are deeply committed to ensuring that our services function correctly and in accordance with the conditions agreed with our users. However, it is occasionally possible that situations may arise, particularly through the intervention of malicious third parties, which could give rise to liability.

In this sense, we indicate below those situations in which we are not responsible for the actions of the users, who assume all the responsibilities derived from them:

  • In the event that information is published on the platform that has not been hosted by us or that has been published by a third party external to the organisation.
  • In the event that the platform is not operational for technical reasons attributable to third parties or unforeseeable causes and/or force majeure.
  • In the event that the user stores or any third party disseminates, publishes or distributes on the platform any type of defamatory, libellous, discriminatory material that incites violence or that goes against morality, public order, fundamental rights, public freedoms, honour, privacy or the image of third parties.
  • In the event that the user or any third party uses the platform to introduce data, viruses, malicious code, hardware or any other electronic or physical instrument or device, and damage is caused to the systems of other users.

The services made available and marketed through www.doxel.co are provided by third party companies that are completely independent of the provider. Therefore, www.doxel.co shall not be held liable in the event of occasional failures in the continuity of the service or, where applicable, in the occasional lack of availability of the same.

In the event that the services contracted by the user are not available for a period of more than 72 hours from the time of notification of the incident, the user is entitled to request the provider to terminate this contract and return the economic amounts corresponding to the services not enjoyed, which will be duly reimbursed through the same means by which the initial payment was made or, where appropriate, by bank transfer.

In the event that any of the contents accessible through the platform are contrary to current regulations, we undertake to immediately remove them as soon as we become aware of and corroborate the facts.




At www.doxel.co we are deeply committed to the protection of intellectual property rights. That is why we have established the following conditions and policies:


The provider guarantees the user that it is the legitimate owner of the platform and that the platform is not involved in any legal dispute prior to the signing of this contract.

The user expressly acknowledges that the provider holds all right, title and interest in the platform and the computer developments associated with the service, as well as in all its modules, modifications and updates and in any element and/or functionality developed on the same, regardless of whether this has been requested by the user or not. For these purposes, it is included without limitation, the recognition of the ownership of the provider of all copyrights, intellectual and/or industrial property, being able to exploit the platform, without any restriction of a temporal or territorial nature, related to means of dissemination or modalities of exploitation and without any limitations other than those established by law.

The structure, characteristics, codes, working methods, information and information exchange systems, development tools, know-how, methodologies, processes, technologies or algorithms that constitute and/or may constitute the platform are the exclusive property of the provider, and are duly protected by national and international intellectual and/or industrial property laws, and may not be subject to subsequent modification, copying, alteration, reproduction, adaptation or translation by the user, without the prior express consent of the provider.

Likewise, all user manuals, texts, graphic drawings, databases, which complement the platform and/or the materials associated with it, are the property of the provider, and may not be subject to subsequent modification, copying, alteration, reproduction, adaptation or translation by the user.

The provision of the platform in service mode or the mere access by the user does not imply, in any case, the transfer of its ownership, nor the granting of a right of use in favour of the user other than that expressed in these conditions.

In order to enable the user to use the platform, which is the exclusive property of the Provider, the latter hereby grants the user a non-exclusive, non-transferable, revocable, non-sublicensable and non-sublicensable licence to use the platform, which is limited in time to each connection period and unlimited in space insofar as it can be accessed from any computer with Internet access.

In any case, any type of reproduction, imitation, transmission, translation, modification, elaboration of derivative works and/or public communication is strictly prohibited, regardless of the means used for this purpose, and the infringing user shall assume all direct or derived responsibilities that may arise.

For any aspect that is not expressly recognised in this contract, all rights are reserved in favour of the provider and the written authorisation of the latter is necessary to carry it out.


All content and information published or managed by users on the platform are the exclusive property of the latter, www.doxel.co being merely a provider of information society services responsible for data storage.

The provider does not receive any type of intellectual property right for the fact that the user hosts or manages them on its platform, and therefore under no circumstances may it process them for purposes other than those directly related to the provision of the services effectively contracted.




In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, all personal data provided during the use of the platform and during the provision of the services will be processed in accordance with the provisions of the Privacy Policy, which all users must expressly accept in advance in order to be able to register.

All users who accept the present conditions of use, accept in an informed, express and unequivocal manner our Privacy Policy, and in this sense are entitled to the rights of access, rectification, cancellation and opposition with respect to their personal data, being able to exercise them as informed in the aforementioned Privacy Policy.




These conditions shall come into force on the date of contracting the service and shall have a duration of one year, tacitly renewable for annual periods.

Either party may terminate this contract by giving express written notice to the other party at least 30 days before the beginning of the next period.

However, those services that are for consumption and that are contracted in packages or promotions, may have a specific and determined duration that is less than that indicated, which in any case will be shown before proceeding with the contracting.




The rates applicable to each of the services offered through the platform shall be solely and exclusively those published on the online platform, and these shall be the only valid rates, except in the case of typographical or transcription errors, in which case the provider undertakes to modify them immediately.

In the event that the payment method is by direct debit, the user expressly accepts that the provider will periodically make the corresponding financial charges to the user's bank account within the periods indicated.

The provider reserves the right to cancel the contracts made within 7 days from the time of their execution in the event that it detects the existence of typographical or transcription errors in the price and/or taxes applied to the transaction.

The provider reserves the right to make any type of modification to the rates for each service, and undertakes to publish them on the platform in a visible manner for users. Unless otherwise stipulated, the modification of rates shall not be retroactive.

All contracted services shall be duly invoiced and paid for prior to the provision of the services or on a monthly basis, depending on the type of contract used.

The financial amounts may only be paid by direct debit or by credit card, and the Provider shall at no time have access to any bank or credit card details.

All rates will be increased by the amount corresponding to the taxes in force on the date of issue of the invoice, which will be duly reflected in the summary of each purchase.




The Provider makes available to the user a user support and technical assistance service in accordance with the following characteristics:

  • Opening hours: 09h to 14h and 16.30h to 18.30h
  • Telephone: 918138179
  • Email: info@doxel.co

Unless otherwise stipulated, the user service will be provided exclusively in Spanish.




This contract may be terminated in any of the following circumstances:

  • Failure to comply with the obligations set out in this contract.
  • On expiry of the term of the contract, provided that one of the parties has expressly stated at least 30 days in advance that it does not wish to automatically renew the contract.
  • The declaration of bankruptcy of the other party, or the initiation of any such proceedings or equivalent before the competent authorities, and repeated failure of the other party to comply with its obligations, whether filed by one of the parties or by a third party.
  • In the event of non-payment of the corresponding financial amounts according to the agreed deadlines and in the agreed manner. The service will be automatically blocked on the day following the date of non-payment. In order to reactivate the service, it will only be necessary to pay the corresponding amount of money.
  • The dissolution, liquidation or loss of legal personality of one of the parties.
  • Any substantial change or variation of the essential conditions that were indicated in this contract in order to conclude this contract.

Likewise, in order for the contract to be fully terminated, the user must pay all outstanding financial amounts, and there is no possibility of full termination without the fulfilment of this obligation, which is considered essential.

In the event that the contract is unilaterally terminated by the user, without duly proven and justified cause, the user waives any claim to any kind of economic amounts paid to date.




For all litigious matters or those concerning the platform or any of the services that depend on it, Spanish legislation shall be applicable, and the Courts and Tribunals of Madrid shall be competent to resolve all conflicts arising from or related to its use, provided that the applicable legislation does not expressly stipulate that jurisdiction corresponds to the courts or tribunals of another jurisdiction.





The following are the promotions, current or otherwise, for customers of the site https://doxel.co

For all of them, Doxel PetCare SL reserves the right to cancel a Promotion or to refuse the enjoyment of the same if it reasonably considers that the Promotion is being used in an illegal, unlawful, abusive or fraudulent manner. Fraudulent, abusive or improper use is considered, among others, purchases made by the same person (natural or legal) through different user accounts to take advantage of the same promotion more than once or to achieve compliance with the requirements of the Promotion in a way that violates the good faith of the same.
If Doxel PetCare rejects a promotional discount submitted as part of an order for any reason, it will advise the customer of the correct order amount prior to shipment in order to give the customer the opportunity to not proceed with the order by cancelling the order and refunding any monies paid if the customer so desires.

  1. This promotion applies to those users who register a new account at https://doxel.co and subscribe to the newsletter.
  2. Once the user registers, he/she will receive a discount coupon worth 15% of the total purchase amount (excluding shipping costs) for a single use at the email address provided during registration.
  3. The discount voucher received cannot be combined with other vouchers.
  4. The discount coupon expires 30 days after its issue.
  5. If the customer returns the order, the associated discounts will be cancelled.
  1. The user initiating the process (referrer) must have an account with https://doxel.co and be subscribed to the website's newsletter in order to be able to invite a third party (friend or referred to)
  2. The friend or referral must create a new account at https://doxel.co using the link on the website.
  3. Once the friend or referral creates their account and makes their first purchase, the referrer will receive a 15% discount on their next purchase in the email associated with their account.
  4. Maximum 5 friend invitations per client, if you want to invite more, please contact us at info@doxel.co
  5. The discount voucher received cannot be combined with other vouchers.
  6. The discount coupon expires 30 days after its issue.
  7. If the customer returns the order, the associated discounts will be cancelled.