Privacy policy

Doxel Petcare, S.L., in application of current legislation on the protection of personal data, informs that the personal data collected through the forms on the website:, are included in the specific automated files of users of Doxel Petcare, S.L. services.

The purpose of the collection and automated processing of personal data is the maintenance of the commercial relationship and the performance of information, training, advice and other activities of Doxel Petcare, S.L.
These data will only be transferred to those entities that are necessary for the sole purpose of complying with the aforementioned purpose.
Doxel Petcare, S.L. adopts the necessary measures to guarantee the security, integrity and confidentiality of the data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.
The user may at any time exercise the rights of access, opposition, rectification, cancellation, limitation and portability recognised in the aforementioned Regulation (EU). These rights may be exercised by the user by sending an email to: or to the following address: Calle Fernando el Santo 27, 2-A, C.P.
28010 - Madrid (Madrid).

The user declares that all the data provided by him/her are true and correct, and undertakes to keep them updated, communicating any changes to Doxel Petcare, S.L.



Purpose of the processing of personal data:

For what purposes will we process your personal data?

At Doxel Petcare, S.L., we will process your personal data collected through the Website:, for the following purposes:
1. To comply with the company's commercial, labour, corporate and accounting obligations.
2. To provide its services in accordance with the particular needs of the clients, in order to fulfil the contracts entered into by it.
3. Sending commercial information and newsletters about new services offered on the website and the sector.
4. Comply with the company's internal processes for supplier and contractor management.
5. The process of archiving, updating systems, protection and custody of information and databases of the company.
6. To purchase the products offered through the website.
7. Send promotional information electronically.
8. Provide the information requested by the user through the contact form.

We remind you that you may object to the sending of commercial communications by any means and at any time by sending an e-mail to the above address.
The fields in these registers must be filled in, and it is impossible to carry out the purposes expressed if these data are not provided.



How long will the personal data collected be kept?

The personal data provided will be kept for as long as the commercial relationship is maintained or you do not request its deletion and for the period of time for which legal responsibilities may arise from the services provided.




The processing of your data is carried out on the following legal bases that legitimise it:
1. The request for information and/or the contracting of the services of Doxel Petcare, S.L., the terms and conditions of which will be made available to you in any case, prior to any eventual contracting.
2. Free, specific, informed and unequivocal consent, insofar as we inform you by making this privacy policy available to you, which after reading it, if you agree, you can accept by means of a declaration or a clear affirmative action, such as ticking a box provided for this purpose.
If you do not provide us with your details, or if you do so incorrectly or incompletely, we will not be able to deal with your request, making it impossible for us to provide you with the requested information or to carry out the contracting of the services.



Target group:

The data will not be communicated to any third party outside Doxel Petcare, S.L., unless legally obliged to do so.



Data collected by users of the services

In cases where the user includes files with personal data on the shared hosting servers, Doxel Petcare, S.L. shall not be held responsible for the user's failure to comply with the RGPD.



Data retention in compliance with the LSSI

Doxel Petcare, S.L. informs that, as a data hosting service provider and by virtue of the provisions of Law 34/2002 of 11 July 2002 on Information Society Services and Electronic Commerce (LSSI), it retains for a maximum period of 12 months the information necessary to identify the origin of the hosted data and the time at which the service was initiated. The retention of these data does not affect the secrecy of the
communications and may only be used in the framework of a criminal investigation or for the safeguarding of public security, being made available to judges and/or courts or to the Ministry that so requires.
The communication of data to the State Forces and Corps will be made in accordance with the provisions of the regulations on the protection of personal data.



Intellectual property rights

Doxel Petcare, S.L. is the owner of all copyrights, intellectual and industrial property rights, know-how and any other rights related to the contents of the website and the services offered therein, as well as the programmes necessary for its implementation and related information.
The reproduction, publication and/or any other than strictly private use of the contents, in whole or in part, of the website is not permitted without prior written consent.



Software Intellectual Property

The user must respect third party software made available by Doxel Petcare, S.L., even if it is free and/or publicly available.
Doxel Petcare, S.L. has the necessary exploitation and intellectual property rights to the software.
The user does not acquire any rights or licences for the contracted service, for the software necessary for the provision of the service, nor for the technical information for monitoring the service, with the exception of the rights and licences necessary for the fulfilment of the contracted services and only for the duration of the contracted services.
For any action that exceeds the fulfilment of the contract, the user will need written authorisation from Doxel Petcare, S.L., and the user is prohibited from accessing, modifying, visualising the configuration, structure and files of the servers owned by Doxel Petcare, S.L., assuming civil and criminal liability derived from
any incident that may occur in the servers and security systems as a direct consequence of negligent or malicious action on your part.



Intellectual property of hosted content

Any use of the services provided by Doxel Petcare contrary to intellectual property legislation is prohibited,
S.L. and, in particular of:
- Use that is contrary to Spanish law or infringes the rights of third parties.
- The publication or transmission of any content which, in the opinion of Doxel Petcare, S.L., results in
violent, obscene, abusive, unlawful, racial, xenophobic or defamatory.
- Cracks, software serial numbers or any other content that infringes on the rights of the
intellectual property of third parties.
- The collection and/or use of other users' personal data without their express consent or without their consent
in contravention of Regulation (EU) 2016/679 of the European Parliament and of the Council of
27 April 2016 on the protection of individuals with regard to the processing of personal data and on the protection of individuals with regard to the processing of personal data.
personal data and to the free movement of such data.
- The use of the domain's mail server and e-mail addresses for the sending of e-mails is
of spam.
The user bears full responsibility for the content of its website, the information transmitted and stored, the
hypertext links, third party claims and legal actions concerning intellectual property,
rights of third parties and protection of minors.
The user is responsible for compliance with the laws and regulations in force and with the rules concerning the
operation of the online service, e-commerce, copyright, maintenance of public order, as well as
universal principles of Internet use.
The user will indemnify Doxel Petcare, S.L. for the expenses generated by the imputation of Doxel Petcare, S.L. in
any cause of action for which the user is liable, including legal fees and expenses, including
in the case of a non-final court decision.



Protection of hosted information

Doxel Petcare, S.L. makes backup copies of the contents hosted on its servers, however it is not responsible for the loss or accidental deletion of data by users. Likewise, it does not guarantee the total replacement of data deleted by users, as the aforementioned data may have been deleted and/or modified during the period of time that has elapsed since the last backup.
The services offered, except for specific backup services, do not include the replacement of the contents kept in the backup copies made by Doxel Petcare, S.L., when this loss is attributable to the user; in this case, a fee will be determined according to the complexity and volume of the recovery, always with the prior acceptance of the user.
The replacement of deleted data is only included in the price of the service when the loss of the content is due to causes attributable to Doxel Petcare, S.L..



Commercial communications

In application of the LSSI. Doxel Petcare, S.L. will not send advertising or promotional communications by e-mail or any other equivalent means of electronic communication that have not been previously requested or expressly authorised by the recipients thereof.
In the case of users with whom there is a previous contractual relationship, Doxel Petcare, S.L. is authorised to send commercial communications referring to products or services of Doxel Petcare, S.L. that are similar to those that were initially contracted with the client.
In any case, the user, after proving his or her identity, may request that no further commercial information be sent to him or her through the Customer Service channels.